Configurations

Learn how to customize your Thumbtack On-Demand experience to match your business needs.

Configurations allow you to tailor the Thumbtack On-Demand experience to your needs. You can customize features such as job pricing, job names, and more. Once you’ve determined the right configuration, you can link it to each on-demand order - or even set up multiple configurations for different types of jobs.

For more details on how to set up your configuration, please contact us.

You can choose who is responsible for paying for the on-demand job, either your business (via monthly billing) or the customer directly.

This can be useful in cases such as recalls, warranty claims, or insurance-covered services where the customer typically doesn’t pay for the work.

By default, the customer will pay for the job unless configured otherwise.

You can also configure your cancellation policies to define whether the customer or the Thumbtack professional is charged a fee for canceling within a specific time window before the job starts.

This cancellation window can be adjusted as part of your configuration.

By default: